Orders-Shipping

Thank you for considering All Wrought Iron for your wrought iron purchases. All Wrought Iron carries an extensive line of products including giftware, lawn & garden designs, interior accessories, and candle ware.

All are guaranteed to add charm and beauty to your home and yard. We obtain our product from Village Wrought Iron, Inc. They are family owned and operated for over 38 years. During that time, they have made major internal shifts to make sure our customers are given the best possible service as well as superior products. We have worked to set a standard in wrought iron designs and reproduction pieces. We are current in mass production as well as special orders. Our flat black powder coating is baked on to ensure our customers will enjoy each piece for many years.

We are committed to making sure your needs are met through great customer service, product quality and short shipping times. We offer competitive pricing and unrivaled customer satisfaction.

We welcome your comments and suggestions and will continue to work diligently to be your first choice for wrought iron designs.

Holiday Schedule

• Memorial Day

• Independence Day

• Labor Day

• Thanksgiving

• Christmas

• LAST DAY to ship for delivery, prior to Christmas, is Dec.10th.  Anything, IN STOCK, after that date is not guaranteed to be to you by Christmas.  We will make every effort to get your product to you but cannot be held responsible for orders placed after Dec 10th each year at Christmas time.

• New Years – January 1, 2020

Customer Service

Our office hours are from 8:30 AM to 9:30 PM (EST) Monday through Saturday. Our customer service representatives are available to help you with any questions you may have.  Contact us at 315-879-4259 – Text are preferred so that we have record of the conversation to look back on for accuracy.  Phone calls are also welcome.

Email:  VarrsCreativeEndeavors@gmail.com

 

Ordering – NO MINIMUMS 

 

Requesting changes to an Order  

No changes may be made to an Order after the order has been placed.

• Contact us if there has been a mistake in the order or you need to change something.
• If the order is cancelled prior to processing, there will be no charge.
• If order is changed or cancelled after order has been shipped – customer must pay return shipping price.

 

Requesting Cancellation of an Order

We believe once an order is placed that it may not be cancelled.  BUT…there is always that circumstance that once in a while an order needs to be cancelled and we make every effort to try and assist you with doing so.

It is your responsibility to  contact us by email or text to cancel an order. Voice mails are not accepted as they do not always come through.  You MUST text 315-879-4259 or email VarrsCreativeEndeavors@gmail.com to cancel an order. Once an order is placed, we DO NOT guarantee that any order can be cancelled but we will do our best to assist you.

• If an order is cancelled prior to processing, there will be no charge.
• If the order has been processed – yet not shipped there will be a $6.00 charge
• If the order has been processed and shipped – the order will have to be sent back at customer’s expense before a refund will be granted.  Original shipping will not be reimbursed either.

 

Address Change Request after the package has shipped

The cost to make changes to a shipment once it has shipped depends on which carrier and how many packages are involved.  We are not always able to do these types of changes but if we are, these are the known costs involved:

• $10 Address Change Request
• $17.50 Intercept Charge. This DOES NOT guarantee that the package/packages will in fact be intercepted and sent to the corrected address.
• In addition to the above listed costs, are all the actual new shipping charges imposed by the shipping carriers for the re-routing all the packages to the new location.

 

Payment

All orders are paid by credit card (Visa, Mastercard, Discover and American Express). Your credit card will be charged the day the order is placed.  We do not retain your information.

 

Prices

All prices are wholesale in U.S. dollars and subject to change without notice.

 

Shipping, Handling, and Sales Tax

All orders are shipped FOB Fabius, NY.  We ship only to addresses within the USA.

Orders are shipped complete within 3 to 7 business days.

 

Holiday Shipping – 

ALL shipping depends on where it is shipping to.  We are located on the East Coast and the only days we will not be shipping through the Holiday’s are as follows:

• Thanksgiving 
• Thanksgiving 
• Christmas Eve
• Christmas Day
• New Year Eve
• New Year’s Day            

We are not responsible for delivery of the packages, the carrier is!  Therefore we can not guarantee anything, we are only able to give you the best information we have based on what is provided to us by each carrier.

Please note orders are in our shipping system to be processed by 8 AM EST. Orders received in our shipping system after that time will not be processed until the next business day.

 

Returns and Shortages 

Product must be in perfect / damage free condition.

We do not accept returns under any circumstances of Discontinued or Closeout Products.

No returned merchandise will be accepted without authorization and must be returned within 20 days  from when the order was shipped.

For a Return Merchandise Authorization (RMA) please email or text our customer service department and provide us with your name, ship to name, order number and the product being returned. You will receive your RMA number and instructions within 1 to 2 business days.

Shortages and damage claims must be reported within 5 days of receipt of merchandise.

A 20% restocking charge in addition to freight charges will be added on all refused orders.